Digitalization of SMEs toward an inclusive and sustainable social development

Hanzhou Wang

Article ID: 8464
Vol 3, Issue 6, 2025
DOI: https://doi.org/10.54517/ssd8464

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Abstract

Digitalization has become an important theme in the SMEs supporting sustainable social development. Nevertheless, how SME digitization affects their access to finance, innovation, and other societal benefits is still largely uncharted territory. In this paper we explore how digitization eases the access of SMEs to finance, stimulates sustainable development-oriented innovation; and encourages SMEs to grow inclusively within the developing world. Based on the panel of province-level digital finance indicators in 2013–2021 as well as firm-level survey data of 339 SMEs, we conclude that digital financial services significantly lower financing constraints via improving information transparency and operating efficiency. However, the positive impacts vary across: private, high-technology, and eastern-region SMEs benefit more and the benefits diminish at higher than moderate levels of digital intensity. Cross-country validation further suggests that convergence between technology strategy and sustainability objectives will be essential in ensuring that technology investment does in fact achieve its desired social or environmental impact. These findings suggest that  firm-level digitalization activities could contribute towards an inclusive society, regional convergence, and sustainable development, subject to the integration of financial inclusion, capacity-building, and specific enforcement guidance.


Keywords

digital transformation; small and medium-sized enterprises (SMEs); inclusive growth; social sustainability; financial accessibility; policy implications; social welfare; innovation strategies


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